The vast majority of pin trades by mail are completed successfully, and free resources such as the Dizpins Reference Center and the Dizpins Internet Pin Trading Guidelines are provided as extra assurance against fraud. However, many people at some point or another will worry about not receiving a trade or not being able to contact the trader.

Our experience has been that most complaints are resolved simply by re-establishing communication between the traders. Often someone forgets to mail a pin before going on vacation or on a business trip, or their e-mail account gets deactivated for any number of reasons. Only in a very few number of cases is fraud actually involved.

This Trade Reporting System has two main purposes. The first is to automatedly attempt to re-establish communication between traders. The second is to gather information that would be required by a Postal Inspector in order to prosecute any real cases of theft. Stealing pins is Mail Fraud, and we have a successful record of prosecuting those who would defraud others through our websites. We take this very seriously.

The following requirements must be met in order to register a complaint with this system:

1. You must have initiated a pin trade through a Dizpins or Pin Pics service, and by means of some provable mechanism such as e-mail or a bulletin board.
2. You must have the e-mail address of the person you are trading with.
3. You must already have mailed your pin(s).
4. You must have attempted for at least one week to contact the trader by e-mail with no response, OR it has been at least three weeks since you mailed your pins and you still have not received the trade.

When a new complaint is entered, this system follows the schedule shown below. For the purposes of the items below, the initiator is the person who registers the complaint, and the recipient is the person the initiator is complaining about.

1. Both parties are immediately e-mailed the details of the complaint as well as information about how to respond. The system will attempt several times to reach the recipient.
2. Either party may add notations to the complaint record at any time.
3. The initiator may cancel the complaint at any time, for instance if the pin arrives or other arrangements are made.
4. The complaint will automatically be cancelled if it is not escalated and no notations are made to the record for 30 days.
5. Escalation procedures are no longer available as of August, 2009, but the text of the record may be used when contacting authorities when further legal action is desired.

NO GUARANTEE is made regarding the outcome of any complaint, and our moderators are unpaid volunteers who have no legal expertise. This service is provided AS-IS in the hopes that it will be helpful, and no warranty whatsoever is given or implied.